Radically Redefining MSP Support

We didn’t start HelpGhost to chase trends or be another overfunded Silicon Valley startup. We built it because MSPs are under pressure—and the tools out there weren’t cutting it.
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So we did what builders do: rolled up our sleeves and made something better. HelpGhost works with your team, not against it. It cuts the noise, surfaces what matters, and lets you scale support without breaking everything else.

We’re not here to be flashy. We’re here to be useful.

Our Mission: Reinventing MSP Support for a New Era

MSPs shouldn’t have to choose between great service and staying profitable. But with rising costs, hiring gaps, and tools that weren’t built to solve this problem... Support has become a bottleneck not a strength.

We believe there’s a better way.

At HelpGhost, we’re on a mission to make support a strategic advantage by giving MSPs tools that do more than just deflect tickets. We help teams respond faster, work smarter, and turn every interaction into momentum.

Support shouldn’t drain resources. It should drive growth.

Get in touch

Meet Our Team

No hype. Just horsepower.

Jamie Cain

CEO | Growth & Vision

“Aim at heaven and you will get earth thrown in. Aim at earth and you will get neither.” - C.S. Lewis

Jordan Sorensen

COO | Ops & Execution

"Opportunities don't happen, you create them." - Chris Grosser

Andrew Barta

CTO | Engineering & Architecture

“I have not failed. I've just found 10,000 ways that won't work.” - Thomas Edison

Built on Values, Driven by Impact

Being truly disruptive means rethinking how work gets done, inside and out. From the way we support MSPs to how we operate as a team when no one's looking. Our values mean something. It's that simple.

Be Ethical

Learn by Doing

Persistence Not Perfection

Extreme Ownership

Persistence Not Perfection

Extreme Ownership

Radical Transparency

Think For Yourself

Mission Focused

Radical Transparency

Building the Future of MSP Support

HelpGhost isn’t just about automating tickets—it’s about changing what’s possible for MSPs. We’re building a future where support runs leaner, techs stay focused, and insight powers every decision. No burnout. No wasted motion. Just smarter service at scale.

October 16, 2023

Inception

We started HelpGhost to fix customer support for scaling SaaS teams. But hearing from MSPs, the signal was clear: the bigger pain—and the bigger opportunity—was theirs. Most tools weren’t built to solve their problem. We knew we could.

November 11, 2024

MSP Alignment & Product Launch

We shifted our focus entirely to MSPs—launching the first platform purpose-built to automate L1, empower L2, and unlock real-time support insight. Built for the stack MSPs already use. Designed to scale without extra headcount.

What’s Next

Owning a New Category

Our goal is simple: make HelpGhost the default AI layer for modern MSPs—accelerating resolution, reducing churn, and turning support into a strategic advantage.

The Future

Scaling HelpGhost, Globally

This is just the beginning. We’re bringing smarter MSP support worldwide—helping teams run leaner, grow faster, and deliver better outcomes without burning out.

MSPs Deserve Better Than Tools Built for Everyone Else

We built HelpGhost because the tools MSPs rely on weren’t built for MSPs. Most platforms treat support like an afterthought or a catch-all. We don’t.

HelpGhost is built specifically for how MSPs work—automating L1, accelerating L2, and turning every conversation into actionable insight. No more generic software. No more workarounds. Just smarter support, purpose-built for your team.